Privacy Policy
Holista uses and protects all the information that you provide on our website to keep your privacy and safety protected. Rest assured that all the private information required from you will only be used in accordance with this privacy policy.
However, the privacy policy may alter from time to time and will be updated on this page. You can always refer to our website to check on the changes made and stay updated with the latest policy.
SECURITY
We are committed to ensuring that all your information is fully secured. In order to prevent unauthorized access or disclosure, all the compulsory physical, electronic, and managerial procedures have been implemented to safeguard and secure all the information.
WHAT WE DO WITH THE INFORMATION WE GATHER
Holista is dedicated to serving you with our best customer service. To do so, we are required to collect your information in order to:
- Keep as internal record
- Process and track your order
- Improve our products and services
- Send promotional emails, special offers, or other related information that will cater to your interests
- Engage you for review program and survey purposes
- Improve our website, in general, to provide you with a better user experience and customer service
- Provide services to you as our account holder, as our customer, as a member of our loyalty program; dealing with or administering your participation in contests, gamification, social events organized by us
WHO VIEWS YOUR PERSONAL INFORMATION
Holista may share your personal information with affiliates that perform services for us, including but not limited to those who fulfill orders, deliver packages, send postal mails and emails, analyze data, provide marketing communications, process credit card payments, investigate fraudulent activities, conduct customer surveys, and provide customer service. They have access to personal information needed to perform their duties but are strictly prohibited from disclosing your personally identifiable information to other parties for other purposes.
REVIEWS SUBMISSION
Please note that upon submitting your reviews, the information you provide, including but not limited to your name, age, gender, location, occupation, and review content, will be automatically used, published, and/or shared on this website and other marketing platforms, once approved by the management, and as may be deemed appropriate by us, without further reference to you.
CHOICE – OPT OUT
We are committed to ensuring that all your data is fully protected. However, should you wish to request data deletion, please follow the steps below:
PAYMENT POLICY
Holista is not liable for illegible receipts, incomplete receipts, or problems in transmission. The information you provide upon making a purchase includes general facts necessary for us to complete your order, for instance, name, date of birth, billing address, shipping address, e-mail address, phone number, and credit card number.
Your credit card number is privileged information and will not be shared with a third party except for the authorized payment processing agents. Your credit card details will not be saved, but other personal information will be secured in our customer information database for future references.
SHIPPING POLICY
Holista works with a number of third-party logistic partners, both locally and internationally. All successful orders will be packed and shipped out within the next 2-7 working days. Tracking information will be provided to you via email, phone call, WhatsApp, SMS (Shipping Notification) once your parcel is dispatched out to our courier partner. Hence, kindly ensure that the registered email and contact details are valid in order to receive this notification.
The delivery timeframe advertised is not a 100% guarantee but is an estimation of shipping duration by our courier partners.
Once the parcel is handed over to our logistic partners, we are not liable for the delivery process and do not take responsibility for the following:
- Delayed item(s) due to reasons beyond our control such as; courier service delays, emergency, adverse weather conditions, or other environmental factors.
- Non-delivery or missing item(s) due to incorrect postal addresses or contact information provided.
Do ensure to provide an accurate shipping address and contact information, as it cannot be changed after a successful order.
Assumption Of Risk:
By placing an order with the Holista store, you assume all risks relating to the shipping process from the moment your parcel is handed over and shipped out from our warehouse by our logistic partners.
However, rest assured that our logistic partners operate on a 98.99% success rate. Should you still have any issues regarding your shipment, please liaise and contact the logistic company directly with your tracking information for further assistance.
If all else fails, you may contact our Customer Support Team at ecommerce@holistaco.com or call 1-300-88-1717 to assist you further.
RETURN POLICY
All requests for returns are subject to Holista approval. Should you wish to make a return request, kindly contact us at ecommerce@holistaco.com or call 1-300-88-1717 within 7 days from the date which you received your item(s), and provide your order number, email address, and the reason to return item(s).
Holista will provide returns for the following reasons only:
- Incorrect item(s) received
- Defective item(s) upon receiving
- Allergic reactions caused by any ingredients in selected product(s).
*Please do not discard the product unless we’ve stated otherwise.
Kindly inform the Customer Service Team at ecommerce@holistaco.com or call 1-300-88-1717 before returning the item or otherwise, the request will not be processed.
No refunds or exchanges will be provided if:
- a) The product is damaged due to customer misuse;
- b) The product has been partially consumed or used;
- c) The product's value has significantly decreased due to time elapsed;
- d) The packaging of a reproducible product is damaged.
Customers are responsible for all costs associated with returns or exchanges.