RETURN POLICY

All requests for returns are subject to Holista approval. Should you wish to make a return request, kindly contact us at ecommerce@holistaco.com or call 1-300-88-1717 within 7 days from the date which you received your item(s), and provide your order number, email address, and the reason to return item(s).  

Holista will provide returns for the following reasons only:

- Incorrect item(s) received

- Defective item(s) upon receiving

- Allergic reactions caused by any ingredients in selected product(s).

*Please do not discard the product unless we’ve stated otherwise.  

Kindly inform the Customer Service Team at ecommerce@holistaco.com or call 1-300-88-1717 before returning the item or otherwise, the request will not be processed.

No refunds or exchanges will be provided if:

- a) The product is damaged due to customer misuse;

- b) The product has been partially consumed or used;

- c) The product's value has significantly decreased due to time elapsed;

- d) The packaging of a reproducible product is damaged.

Customers are responsible for all costs associated with returns or exchanges.