Terms & Conditions
1. Introduction
1.1 These Terms and Conditions govern your use of the website holista.my (the "Site") and the purchase of products from HOLISTA ("we," "us," or "our"). By using the Site or placing an order, you agree to be bound by these Terms and Conditions.
1.2 We are HOLISTA, a company offering a wide range of health supplements.
2. Use of the Site
2.1 You must be at least 18 years old to use this Site and to place an order.
2.2 You agree to provide accurate and complete information when creating an account or placing an order.
2.3 You are responsible for maintaining the confidentiality of your account information.
3. Copyright and Trademarks
3.1 All content on this Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of HOLISTA or its content suppliers and is protected by copyright laws.
3.2 All trademarks displayed on this Site are registered trademarks of HOLISTA, including licensors, in Malaysia and other countries. Unauthorized use of any HOLISTA trademark, service mark, or logo is prohibited.
4. Limited License and Site Access
4.1 HOLISTA grants you a limited license to access and make personal use of this Site. You may not download (other than page caching) or modify this Site without our express written consent.
4.2 This license does not include: any resale or commercial use of this Site or its contents; any collection and use of product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
5. Products and Pricing
5.1 All product descriptions and pricing are subject to change without notice.
5.2 We reserve the right to limit quantities or refuse orders at our discretion.
5.3 Prices are in Malaysian Ringgit (RM) and do not include shipping and handling fees unless otherwise stated.
6. Orders and Payment
6.1 By placing an order, you are making an offer to purchase the products.
6.2 We reserve the right to accept or decline your order.
6.3 Payment is due at the time of order placement.
6.4 We accept FPX & e-Wallet only.
7. Shipping and Delivery
7.1 Shipping costs will be provided at checkout.
7.2 We are not responsible for delays caused by customs or other factors outside our control.
8. Returns and Refunds
8.1 All requests for returns are subject to Holista approval. Should you wish to make a return request, kindly contact us at ecommerce@holistaco.com or call 1-300-88-1717 within 7 days from the date which you received your item(s), and provide your order number, email address, and the reason to return item(s).
Alterni will provide returns for the following reasons only:
Incorrect item(s) received
Defective item(s) upon receiving
Allergic reactions caused by any ingredients in selected product(s).
*Please do not discard the product unless we’ve stated otherwise.
*Kindly inform the Customer Service Team at ecommerce@holistaco.com or call 1-300-88-1717 before returning the item or otherwise, the request will not be processed.
8.2 No refunds or exchanges will be provided if:
a) The product is damaged due to customer misuse;
b) The product has been partially consumed or used;
c) The product's value has significantly decreased due to time elapsed;
d) The packaging of a reproducible product is damaged.
8.3 Customers are responsible for all costs associated with returns or exchanges.
9. Disclaimer of Warranties and Limitation of Liability
9.1 This Site is provided on an "as is" and "as available" basis. HOLISTA makes no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products, or services included on this Site.
9.2 To the fullest extent permissible by applicable law, HOLISTA disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
9.3 HOLISTA will not be liable for any damages of any kind arising from the use of this Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
10. Product Safety Guidelines
10.1 HOLISTA products are not drugs and are not intended to diagnose, treat, or prevent any disease. Initial improvement is often seen in 2 weeks. Full results generally appear after 2-3 months of regular use.
10.2 The information contained on this Site is for informational purposes only and is not meant to substitute for the advice provided by your own physician or other medical professional.
10.3 Individuals who are allergic to dairy protein should seek advice from a physician or other medical professional.
10.4 Please seek advice from a medical practitioner or pharmacist if you experience persistent symptoms or side effects
11. Privacy and Data Protection
11.1 We collect and process your personal information in accordance with our Privacy Policy, which forms part of these Terms and Conditions.
12. Applicable Law and Jurisdiction
12.1 These Terms and Conditions are governed by and construed in accordance with Malaysian laws.
12.2 You agree to submit to the exclusive jurisdiction of the Malaysian courts for any disputes arising from these Terms and Conditions or your use of the Site.
13. Modifications and Severability
13.1 We reserve the right to make changes to our Site, policies, and these Terms and Conditions at any time without notice.
13.2 If any of these terms and conditions shall be deemed invalid, void, or unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining terms and conditions.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
ecommerce@holistaco.com or call 1-300-88-1717
By using holista.my, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.